Are you having trouble converting your sales orders to invoices after updating to Sage 2019 edition? Don’t worry, you’re not alone. Many users have reported encountering this issue and it can be frustrating when you’re trying to streamline your business operations. Fortunately, we’ve got some solutions that may help resolve the problem for you! In this blog post, we’ll provide step-by-step instructions on how to reproduce the error, identify potential causes and offer practical solutions that can enable you to convert from sales order to invoice with ease once again. So let’s dive in!

Problem Description:

After updating to Sage 2019 edition, several users have reported difficulties converting sales orders into invoices. The error message displayed reads, “Cannot convert from Sales Order to Invoice”. When this happens, it can be quite frustrating as it disrupts the flow of your business operations.

To reproduce the issue, you simply need to create a new sales order and attempt to convert it into an invoice. That’s when the error message pops up. If you’re encountering this problem on a regular basis, there are several potential causes that could be responsible for it. Find-: Sage 100 Intelligence Reporting

Firstly, it could be due to some missing data in your system or incorrect configuration settings. Secondly, outdated software or incompatible third-party add-ons may also interfere with the conversion process. Whatever the cause may be, there are certain solutions that can fix this problem and streamline your workflow once again!

Steps to reproduce the problem

If you have recently updated to Sage 2019 Edition and are facing issues while converting a sales order to an invoice, then you might be wondering what went wrong. To troubleshoot this problem effectively, it’s essential to follow the steps that lead to the issue.

  • To reproduce the problem of not being able to convert a sales order into an invoice after updating Sage 2019 Edition, first, create a new Sales Order in your software. Once created successfully, save it and close the window.
  • Next, open the saved Sales Order and try converting it into an Invoice by clicking on ‘Convert.’ If you receive any error message or if nothing happens after clicking on Convert, then there are chances that your software is experiencing some technical glitch.
  • If this issue persists even after trying multiple times with different orders and items or creating new ones from scratch, then it’s time for some troubleshooting.

Possible causes

There are several possible causes that could prevent the conversion from a sales order to an invoice after updating Sage to its 2019 edition. One of the most common reasons for this issue is related to the settings or configurations on your Sage account.

  • It is essential to ensure that all your preferences and settings, including customer information, pricing details, item lists, and tax codes are set correctly before attempting any conversions. Any misconfiguration in these areas can cause errors during the conversion process.
  • Another potential cause could be related to outdated software versions or service packs. If you have not updated your Sage software recently or installed any necessary service packs, it may lead to compatibility issues when trying to convert sales orders into invoices.
  • Furthermore, if there were any customization changes made within your system after upgrading Sage’s version without testing them first thoroughly, it could also result in errors while converting a sales order into an invoice.
  • In summary, ensuring proper configuration and regular maintenance with up-to-date software versions will help prevent this error from occurring frequently.


  • If you are facing the issue of not being able to convert from sales order to invoice after updating to Sage 2019 edition, don’t worry. There are some solutions that you can try.
  • Firstly, make sure that your software is updated to the latest version. You can check for updates by going to Help > Check for Updates in your Sage software. Find more-: How to Fix Sage Error 1905
  • Another solution is to check if there are any customization or third-party add-ons installed in your system. These add-ons may be causing conflicts with the update and preventing you from converting sales orders to invoices. Try disabling these add-ons and see if it resolves the issue.
  • You can also try running a repair on your Sage installation. This will fix any corrupted files or settings that may be causing issues with converting sales orders.
  • If none of these solutions work, contact Sage customer support for further assistance. They have a team of experts who can help troubleshoot and resolve any issues related to their software.
  • By trying out these solutions, hopefully you’ll be able to resolve the conversion problem and get back to managing your business efficiently using Sage 2019 edition!


The inability to convert from sales order to invoice after updating to Sage 2019 Edition can be frustrating for any business. It is essential to follow the steps mentioned in this article before contacting Sage customer support. By following these steps and identifying the root cause of the issue, you can easily resolve it.

Always make sure that your system meets the minimum requirements for running Sage 2019 Edition smoothly. Also, ensure that all updates are installed correctly and regularly check for any relevant patches or hotfixes released by Sage.

If you have tried all of these solutions and still cannot convert from sales order to invoice in Sage 2019 Edition successfully, then it may be time to contact their customer support team. They will guide you through additional troubleshooting methods or provide a hotfix if necessary. Find-: How to Fix Sage Intacct Sync Error

Remember always keep track of issues like this as they arise so that when an update is released, you can identify whether your problem has been fixed or not with ease. With patience and persistence, converting from sales orders to invoices on Sage 2019 edition will become effortless once again!